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This course is appropriate for Team Leaders
such as skin tears
This is partly because older people are more likely to have health problems that affect blood flow
Identify the types of data collected during the assessment and describe its potential use
higher-quality care for older people
Customer Service: Complaint Management Series_Risk Management This course is appropriate forCourse Description: Complaints are an inevitable part of customer service. This course explores the elements of a positive complaints culture and explores ways that frontline staff can effectively manage complaints in a way that improves care outcomes for people in their care. Learning Outcomes: After completing this course, participants will be able to: Define a complaint and identify what supports a positive consumer focussed complaints culture.
